Help Center & FAQ

Accurate Technical and Professional Answers

Explore the details of FES HealthTech's software infrastructure, and learn about our data privacy and system integration mechanisms.

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What is FES HealthTech's vision? +
We strive to provide the most secure and seamless digital infrastructure for healthcare practitioners and nutrition centers worldwide, focusing entirely on data protection (Zero-Knowledge) and superior local performance (Edge Computing).
Is the Murshid platform the only product by FES HealthTech? +
Murshid App is currently our primary, fully approved platform designed for managing nutrition clinics with extreme precision. We are constantly expanding and developing new solutions that align with our strict administrative and security guidelines.
How does FES technology contribute to improving clinic performance? +
By automating operational tasks, rapidly extracting medical test texts using smart OCR, and calculating complex nutritional metrics locally. This reduces administrative time by 45% and allows you to focus on service quality.
What does Sovereign Computing (Zero-Knowledge Architecture) mean? +
It means that all your patients' data is encrypted and stored locally on your device only. Neither our servers nor any third party can access patient names, phone numbers, or medical records. The encryption keys are owned solely by the specialist.
Is the Murshid platform compliant with global data protection regulations? +
Yes, we adhere to strict technical standards for protecting health data privacy (such as encryption and security principles compliant with GDPR and medical records protection laws).
Are medical test images saved when using OCR? +
Absolutely not. The process of reading and extracting data occurs entirely within the service's temporary memory (Stateless RAM Processing) via a fully secure and encrypted connection. The image is permanently and automatically deleted as soon as the extraction is complete.
Do the calculators and metrics work without the internet? +
Yes, 100% of the nutritional calculators and metrics are integrated locally into the platform's code and work at 0ms speed with complete accuracy offline, without requiring any network connection.
How accurate are the child growth indicator calculators (Z-Scores)? +
Our growth indicator calculators are programmed and audited based on officially approved tables and standards from the World Health Organization (WHO Growth Standards 0-19 Years), providing accurate results for the practitioner.
How does the food database integrate with the USDA? +
The platform provides a local (offline) database of over 14,000 common food items. When internet is available, the search engine dynamically integrates with the USDA API to provide direct access to over 600,000 additional items.
How is the platform licensed and used for major centers? +
We offer flexible packages suitable for individual clinics and major multi-branch centers. You can contact our sales department to arrange an integrated corporate subscription tailored to your needs.
Does the platform support customizing reports with the clinic's logo and visual identity? +
Yes, the app allows the specialist to upload their own logo, enter clinic details, and add a signature. These automatically appear on all exported PDF medical and dietary reports in a luxurious and attractive layout.
What backup methods are available? +
The platform offers encrypted backup directly to your personal Google Drive account (Sovereign Cloud Backup), where the entire local database is encrypted before being uploaded to guarantee total privacy.